Refund policy

1. Your Australian Consumer Law rights

Our products and services come with consumer guarantees that cannot be excluded under the Australian Consumer Law where it applies. This policy does not replace or reduce those rights. Depending on the problem and whether it is major or can be remedied within a reasonable time, you may be entitled to repair, replacement, refund, cancellation or compensation for reasonably foreseeable loss.

2. Evaluate with the Free edition

Each current Utilities application has a Free edition so you can review the workflow, compatibility and published requirements before purchasing additional capacity. Free availability does not remove your consumer rights after purchase.

3. Change of mind

Unless required by law or expressly stated for an offer, NourForge does not have to provide a refund because you changed your mind, selected the wrong product, found a different price, no longer need the product, or did not review published requirements or Free-edition capabilities. We will still consider the individual circumstances and any rights that apply.

4. Faults and major failures

If a purchased product has a major failure under applicable law, you may be entitled to reject it and choose a refund or replacement, or keep it and seek compensation for the reduction in value. For a failure that is not major, NourForge may choose to remedy the problem within a reasonable time. If that does not occur, further remedies may apply.

5. Compatibility and published requirements

A problem caused solely by using the Software outside clearly published requirements may not be a product failure. Contact support before assuming this applies; incomplete, inaccurate or misleading requirements can themselves be relevant to your rights.

6. Requesting help or a remedy

Email support with the purchase email, product, order reference, software version, Windows version, a clear description and reasonable evidence of the problem. Do not send payment-card details, licence keys or private archive contents. We may request safe diagnostic information or steps needed to reproduce the issue.

7. Security or fraudulent transactions

If you believe a transaction was unauthorised, contact your payment provider promptly and notify NourForge. Licence access associated with a reversed, fraudulent or refunded transaction may be disabled after the circumstances and applicable rights are considered.

8. Refund destination and timing

Approved refunds are returned through the original payment method where possible. NourForge will initiate an approved refund promptly, but bank and payment-processor settlement timing is outside our control. No separate refund fee is charged by NourForge.

9. More information

See the Australian Competition and Consumer Commission guidance on consumer rights and guarantees and repair, replacement, refund and cancellation.

Store purchases

A NourForge game purchased through a store such as Steam is refunded under that store's policy. Direct purchases from nourforge.com follow this policy. A refund of a Full licence blocks later online activation of that licence.

Contact

Questions may be sent to support@nourforge.com.

NourForge is a registered business name of James Nour, sole trader. ABN 47 958 598 856. Victoria, Australia.